Which telephone systems do you provide service and support for?
We provide service and support for the following manufacturers:
- Comdial
- Inter-tel
- Tadiran (Emerald ICE Systems only)
- AT&T, Lucent & Avaya (Select systems only, call your Customer Service Representative for more information)
- Executone
- Nortel (Norstar systems only)
- Harris
- Merlin
Call your Customer Service Representative for specific labor rates for your system.
How do I change the system date/time?
Mitel (Inter-Tel)
-While on-hook, dial 9800 (System Date/Time)
-Use the dialpad buttons to enter the month, day, and year. For example, press 010305 for January 3, 2005. Or, press # to skip ahead without changing the date.
-Use the dialpad buttons to enter the time in hours and minutes. For example, enter 0900 for 9:00. Or press # twice to exit without changing the time
-If the system is set for 12-hour display format, press 1 for AM or press 2 for PM.
Note: This must be performed from a station that has Admin Feature rights assigned to it. A common station usually assigned Admin Feature rights is the Receptionist station.
Comdial
DX-80/DX-120
Note: chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the buttons below the LCD display to actuate the associated operation.
Step 1: Enter Database Administration by pressing Feature # *.
Step 2: Enter Password – # # # # # # # # (8 #’s) Then press show.
Step 3: Press 08 14.
Step 4: Press save.
Step 5: Press show.
Step 6: Press chg to change year or keep pressing next until it advances to items that requires changing.
Step 7: Press chg and change data as required (09 for 9 o’clock) and next to advance to next item.
Step 8: Hang up.
DSU Systems
Note: Procedures to be performed from the attendant’s station
-Press INTERCOM
-Dial* # 0 1
-Dial two digits (00-99) for year.
-Dial two digits (01-12) for month.
-Dial two digits (01-31) for day.
-Dial two digits (01-23) for hour.
-Dial two digits (00-59) for minutes.
-Press SPEAKER to end.
FX Systems
Note: Procedures to be performed from the attendant’s station
-Press INTERCOM
-Dial * # 0 * 0 1
-Dial two digits (01-12) for month.
-Dial two digits (01-31) for day.
-Dial two digits (00-99) for year.
-Dial two digits (00-23) for hour.
-Dial two digits (00-59) for minutes.
-Dial # to save.
-Press SPEAKER to end.
Tadiran
-Press PROGRAM # *
-Enter Password “# # # # # # # #” (8 #’s)
-Press SHOW
-Press 08 14
-Press SAVE
-Press SHOW
-Press CHG to change year or keep pressing next until it advances to item that requires changing
-Press CHG and change data as required (use military time) and NEXT to advance to next item.
-Hang up
How do I change the name in the display?
Mitel (Inter-Tel)
– From Admin Phone (Large Display) Press Admin Features
– Press Program Database
– Press Station
– Enter ext # to be changed then press Accept
– Press Station Info
– Press Username
– Press Clear
– Input new ext name for station using dial pad. (ie: dial pad #2 for A B or C)
Comdial
DX-80/DX-120
Note: chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the buttons below the LCD display to actuate the associated operation.
Step 1: Enter Database Administration by pressing Feature # *.
Step 2: Enter Password – # # # # # # # # (8 #’s) Then press show.
Step 3: Press 08 14.
Step 4: Press save.
Step 5: Press show.
Step 6: Press chg to change year or keep pressing next until it advances to items that requires changing.
Step 7: Press chg and change data as required (09 for 9 o’clock) and next to advance to next item.
Step 8: Hang up.
DSU Systems
Note: Procedures to be performed from the attendant’s station
-Press INTERCOM
-Dial* # 0 1
-Dial two digits (00-99) for year.
-Dial two digits (01-12) for month.
-Dial two digits (01-31) for day.
-Dial two digits (01-23) for hour.
-Dial two digits (00-59) for minutes.
-Press SPEAKER to end.
FX Systems
Note: Procedures to be performed from the attendant’s station
-Press INTERCOM
-Dial * # 0 * 0 1
-Dial two digits (01-12) for month.
-Dial two digits (01-31) for day.
-Dial two digits (00-99) for year.
-Dial two digits (00-23) for hour.
-Dial two digits (00-59) for minutes.
-Dial # to save.
-Press SPEAKER to end.
Tadiran
-Press PROGRAM # *
-Enter Password “# # # # # # # #” (8 #’s)
-Press SHOW
-Press 08 14
-Press SAVE
-Press SHOW
-Press CHG to change year or keep pressing next until it advances to item that requires changing
-Press CHG and change data as required (use military time) and NEXT to advance to next item.
-Hang up
How do I setup a conference call?
Mitel (Inter-Tel)
While on the first call, press CNF to put the call on hold.
Place another intercom or outside call
Press CNF to place the call on hold. (If necessary, repeat this step to place one more call on hold)
Press CNF to join all of the call together in the conference.
During the conference call, you can do the following:
To place the conference on hold: Press red HOLD button. This places the conference on hold without disconnecting the parties. To return to the conference, press CNF.
To drop out of the conference: Press CNF and hang up. This removes your phone from the conference, but leaves the other parties connected.
To end the conference and place all parties on individual hold: Press CNF and then press red HOLD button to place all of the parties on individual hold. You can then speak to one party at a time by pressing red HOLD button or a flashing button.
To transfer the conference to another extension or to voicemail: Press TRANSFER and dial the desired extension number. Then hang up when you are ready to complete the transfer.
How do I reset a mailbox?
Mitel (Inter-Tel)
Please contact your Customer Service Representative for assistance.
Comdial
DX-80/DX-120
-Please contact your Customer Service Representative for assistance.
DSU/FX Systems
-Press VMail Button
-Press # when Voice Mail asks for password
-Enter 70 when Voice Mail asks for your mailbox number
-Enter 70 when Voice Mail asks for your password
-Press 6 when Voice Mail starts talking (Voice Mail will NOT prompt you)
-You will hear “Supervisors Menu” – Press 1 for mailbox administration
-Enter mailbox number when Voice Mail prompts
-Press 6 to Reset mailbox when Voice Mail prompts
Tadiran
Please contact your Customer Service Representative for assistance.
How do I reset a mailbox password?
Mitel (Inter-Tel)
Please contact your Customer Service Representative for assistance.
Comdial
DX-80/DX-120
-Please contact your Customer Service Representative for assistance.
DSU/FX Systems
-Press VMail Button
-Press # when Voice Mail asks for password
-Enter 70 when Voice Mail asks for your mailbox number
-Enter 70 when Voice Mail asks for your password
-Press 6 when Voice Mail starts talking (Voice Mail will NOT prompt you)
-You will hear “Supervisors Menu” – Press 1 for mailbox administration
-Enter mailbox number when Voice Mail prompts
-Press 3 to Modify when Voice Mail prompts
-Press 3 to change password when Voice Mail prompts
-Change password back to extension number of telephone
Tadiran
Please contact your Customer Service Representative for assistance.
How do I change the designation tags on my telephone?
Mitel (Inter-Tel)
Please contact your Customer Service Representative for assistance.
Comdial
DX-80/DX-120 Executive LCD Telephone
IMPACT
8024S/8124S
8012S/8112S
IMPACT SCS
8324S
8312S/8412S
Tadiran
Please contact your Customer Service Representative for assistance.
Who does Chesapeake Communications partner with?
Chesapeake Communications partners with the following communications providers…
Please contact your Customer Service Representative for product and service availability.
