Mitel MiCloud – Hosted PBX

The Mitel MiCloud hosted PBX service is an affordable and feature-rich phone system for small to mid-sized businesses. Built from the ground-up by Mitel, a technology innovator in telecommunications for over 30 years, features include:

• Industry-leading reliability and call quality
• Feature-rich, easy-to-use phones
• Unlimited calling to the U.S. and Canada
• Intuitive web administration
• Mobile device integration
• Cost Effective

Mitel MiCloud is available for one low, all inclusive, per-user price with no hidden fees. It eliminates the need to buy and maintain an expensive phone system, while feature-rich phones, productivity-enhancing unified communications applications like conferencing and voice mail, and other useful features, all at an affordable fixed monthly cost.

Simple and Flexible

It is possible to eliminate the need for highly specialized IT staff to manage a phone system. Mitel MiCloud’s intuitive, customizable and easy-to-use web-based features allow the entire system to be managed in-house. User information can be added, removed, and changed in real-time, enhancing productivity.

A Phone System and a Company You Can Trust

Reliable and Secure: Mitel MiCloud is hosted in highly secure data centers. If an office loses power or goes offline, the Mitel MiCloud Auto Attendant will manage calls, and with Mobile Twinning, calls can be received on mobile phones.
Technology: Unlike many hosted solutions, built on open-source or third-party technology, Mitel MiCloud is built from the ground up to ensure the highest degree of scalability, reliability and security.
Leadership and Stability: Mitel has been an industry recognized leader in solving the communications challenges of small and medium sized businesses for over 30 years. The company also has the innovation to carry customers into the future.

Phones and Devices

MITEL 6920 IP PHONE
The MiVoice 6920 is designed for enterprise users who demand not only a modern design but also a phone that is flexible and delivers a high quality communications experience. Delivering an exceptional HD audio experience via its speech optimized handset, it also provides a full-duplex speakerphone and support for USB and analog handsets.

MITEL 6930 IP PHONE
Ideal for power users who require a phone that can be tailored to their specific communication needs. Designed from the ground up to provide an exceptional HD audio experience via its speech optimized handset, enhanced full-duplex speakerphone and support for Bluetooth, USB and Analog handsets.

Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6930. Calls to your mobile phone can be answered on the MiVoice 6930 just like any other call, leveraging the superior audio performance and ergonomics of the 6930 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6930 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6930.

MITEL 6940 IP PHONE
Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6940. Calls to your mobile phone can be answered on the MiVoice 6940 just like any other call, leveraging the superior audio performance and ergonomics of the 6940 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6940 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6940.

Mitel MiCloud Service Plans

Telephony Only
Perfect for lobby and common area phones, Mitel MiCloud Extension Only enables a drop-in, four-digit extension number extended from the main Mitel MiCloud system. Outbound calls initiated from this extension are billed at an affordable per-minute rate.

Telephony Only with Voice Mail
Mitel MiCloud Extension Only With Voice Mail is exactly that – our Mitel MiCloud Extension service, with voice mail service enabled to the four-digit extension. Voice mails can be retrieved through the Mitel MiCloud system or through convenient Voice Mail to Email service.

Essentials
For businesses that want the flexibility and power of Mitel telephony cloud applications but don’t spend enough time on the phone to require unlimited local and long distance dialing, Mitel MiCloud Lite offers affordability without sacrificing call quality or service. Minutes accrued in excess of the bundled amounts are billed at a low, per-minute flat rate.

Premier
Designed primarily for power users, Mitel MiCloud Advanced offers the feature-rich Mitel Cloud Communications system coupled with the flexibility of unlimited local and long distance calling plans. Among its many quality features, Mitel MiCloud Advanced includes Mobile Twinning, Hot Desking, Corporate Auto Attendant, Voice Mail to Email Support, Contact Dialing and more.

Elite
Includes all features of Premiere with Full Time Call Recording and Archiving.

Agent
A robust suite of ACD and contact center functionality that will empower your customer service representatives to focus on improving response times and delivering excellent customer service. When not logged in as an ACD agent, these users have access to all Advanced user features.

Supervisor
Supervisors have access to all the features available to Advanced and Agent users with the added benefits of silent monitoring, real-time queue monitoring and historical reporting, enabling them to monitor, manage and optimize your call center performance.