MiCloud Connect is a complete cloud business communications service that delivers seamless voice, collaboration and contact center solutions from a single provider. By combining an intuitive user experience and flexible service plans with Google Cloud’s proven reliability, MiCloud Connect makes every aspect of cloud communications and collaboration simple and secure.
KEY BENEFITS
WORK FROM ANYWHERE
With Mitel hosted PBX phone systems, you can practically take your system on the go with our smartphone mobile application. With it, you can keep working away from the office without sacrificing your in-office functionality.
EXCEPTIONAL USER EXPERIENCE
Cloud-based communications and collaboration that make everyday meetings and interactions easier than ever with enterprise-grade VoIP phone services, instant messaging, audio and web conferencing and multi-point video. All with powerful, yet simple, administration for IT teams.
Phones and Devices
MITEL 6920 IP PHONEThe MiVoice 6920 is designed for enterprise users who demand not only a modern design but also a phone that is flexible and delivers a high quality communications experience. Delivering an exceptional HD audio experience via its speech optimized handset, it also provides a full-duplex speakerphone and support for USB and analog handsets.
MITEL 6930 IP PHONEIdeal for power users who require a phone that can be tailored to their specific communication needs. Designed from the ground up to provide an exceptional HD audio experience via its speech optimized handset, enhanced full-duplex speakerphone and support for Bluetooth, USB and Analog handsets.
Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6930. Calls to your mobile phone can be answered on the MiVoice 6930 just like any other call, leveraging the superior audio performance and ergonomics of the 6930 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6930 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6930.
MITEL 6940 IP PHONEMobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6940. Calls to your mobile phone can be answered on the MiVoice 6940 just like any other call, leveraging the superior audio performance and ergonomics of the 6940 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6940 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6940.
Experience unparalleled flexibility through a broad array of add-on user installable accessories that enable the 6900 phone family to be tailored to specific user needs to meet the demanding needs of today’s users.
Mitel MiCloud Service Plans
Telephony Only
Perfect for lobby and common area phones, Mitel MiCloud Extension Only enables a drop-in, four-digit extension number extended from the main Mitel MiCloud system. Outbound calls initiated from this extension are billed at an affordable per-minute rate.
Telephony Only with Voice Mail
Mitel MiCloud Extension Only With Voice Mail is exactly that – our Mitel MiCloud Extension service, with voice mail service enabled to the four-digit extension. Voice mails can be retrieved through the Mitel MiCloud system or through convenient Voice Mail to Email service.
Essentials
For businesses that want the flexibility and power of Mitel telephony cloud applications but don’t spend enough time on the phone to require unlimited local and long distance dialing, Mitel MiCloud Lite offers affordability without sacrificing call quality or service. Minutes accrued in excess of the bundled amounts are billed at a low, per-minute flat rate.
Premier
Designed primarily for power users, Mitel MiCloud Advanced offers the feature-rich Mitel Cloud Communications system coupled with the flexibility of unlimited local and long distance calling plans. Among its many quality features, Mitel MiCloud Advanced includes Mobile Twinning, Hot Desking, Corporate Auto Attendant, Voice Mail to Email Support, Contact Dialing and more.
Elite
Includes all features of Premier with Full Time Call Recording and Archiving.
Agent
A robust suite of ACD and contact center functionality that will empower your customer service representatives to focus on improving response times and delivering excellent customer service. When not logged in as an ACD agent, these users have access to all Advanced user features.
Supervisor
Supervisors have access to all the features available to Advanced and Agent users with the added benefits of silent monitoring, real-time queue monitoring and historical reporting, enabling them to monitor, manage and optimize your call center performance.
